Conflict Management Training
From Conflict to Synergy
You don’t usually get to choose your own team. On top of that, each team member carries their own 'luggage' and personality, which means communication and collaboration don’t always run smoothly. Tensions can arise, and that’s normal. However, as a leader, if you ignore or underestimate their impact, it can lead to lower performance, absenteeism, or turnover.
During this 3.5-day training, you will learn how to handle relational tensions within your team. After completing the program, you will be able to recognise tension, address it constructively, and transform it into a positive team climate, healthy working relationships, and improved performance.
Who is the Conflict Management training intended for?
This Conflict Management training is ideal for:
What can you expect?
How we handle tension is determined not only by our personality but also by our experiences and past baggage. That’s why this training not only provides tools to detect tension early and address it openly, but also helps you explore your own conflict skills, understand how you personally deal with tension and see how this affects relationships and performance within your team.
Day 1: Recognising Tensions in Your Team and How to Handle Them
- Introduction & setting expectations
- Tension, confrontation, conflict? Understanding the different stages of conflict development
- Different conflict-handling styles, including your own preferences and triggers
- Flexibly switching styles depending on the context
Day 2: How to Handle a Rational Conflict
- The importance of perception versus reality
- The impact of your mindset: what do we believe about conflict?
- Developing your conflict skills: active listening, summarising, confronting, and more
Day 3: How to Handle an Emotionally Charged Conflict
- Recognizing and regulating emotions in yourself and others
- Observing non-verbal signals, mirroring, and naming them
- Staying out of the Drama Triangle: practical tips for making the unspoken discussable
- Reflecting on personal insights and defining an action plan
Intervision
- “How can I” questions are shared and explored together
- Together, participants arrive at new insights and alternative approaches
- The parallel process is explained in detail
- Concrete tips for having greater impact in the future are provided as a bonus
The Power of - Handling Conflicts - in Numbers:
-
Working on relationship conflicts increases employee job satisfaction
Source: Shahid, Ullah & Kundi (2023) – Website: ResearchGate
-
The impact of team conflict on team performance
Source: Yuan, W., Yin, J., & Sun, H. (2025, in press). Team conflict and team performance: A meta-analytic review.Journal of Applied Psychology. Website: eprints.lse.ac.uk
-
Conflict transformation: task conflict developing into relationship conflict
This meta-analysis, based on 32 longitudinal studies (N = 2361), uses a cross-lagged panel model to examine the mutual development of task and relationship conflicts over time.
Source: Yu & Wei (2025) – International Journal of Conflict Management
-
Early-stage task conflict increases later relationship conflict
This trend is stronger in larger teams and weaker in teams with high interdependence. However, relationship conflict does not significantly lead to task conflict over time.
Source: emerald.com
Your trainer/coach with expertise in ‘Handling Conflicts'
At Coaching The Shift, you work with seasoned trainers who are not only ICF-certified (PCC or MCC level) but also masters at connecting with others and addressing courageous topics in both groups and individuals. They provide participants not just with substantive knowledge but also demonstrate, indirectly, how to create openness in any collaboration. Because our trainers are also experienced coaches, they work not only on behavioral or competency levels but also on underlying values and beliefs. This way, participants learn how to engage in constructive, open dialogue and elevate collaboration to a higher level.
These clients have already joined us
Clients' Testimony
When Magaly first visited us to present the team coaching proposal, I was pleasantly surprised to see how well she had captured our expectations, despite the brief introduction she had received beforehand. The first team coaching day inspired each of us, and we looked forward to the next sessions with great enthusiasm. The interim individual coaching conversations were also very well received by all team members, even by those who had initially questioned their added value. As the team’s manager, I can clearly see positive behavioral changes — although it’s clear that we’ll need to keep our...
Our team is not only multidisciplinary but also international, which often means you have to look for a common language and shared vocabulary. Talking about values and norms within our company is quite a challenge. But introduce a box of LEGO bricks, and engineers become nostalgic, ideas start flowing, hierarchy disappears, and creative solutions are imagined and built together. Only positive feedback after a day of 'work hard, play hard' with Coaching The Shift.
Coaching The Shift guided our strategic marketing team through an enlightening journey of self-discovery and collaboration. The coach was caring, patient, and created a genuine sense of encouragement for everyone involved. Her creative approach, combined with deep coaching expertise and powerful insights, left a lasting impression on us. She is proactive in her communication, highly social and warm, and an absolute pleasure to work with. Highly recommended!
FAQ
Still have questions about our Conflict Handling training?
Discover the answers in our frequently asked questions.