Connecting Communication
Strengthen your leadership with impact.

Do you want to communicate more powerfully as a leader, even in difficult conversations? In this Connecting Communication training, also known as Nonviolent Communication, you learn to coach with connection and build sustainable relationships within your team or organisation. Discover how empathy, clear language and respectful dialogue become powerful tools for impactful, people-centered leadership.

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Who is this Connecting Communication training intended for?

The Connecting Communication journey is ideal for:

Leaders, team managers and project managers who want to increase their impact by using connecting communication as a foundation for coaching leadership, enabling them to provide direction while maintaining connection with their teams.

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Employees at all levels who struggle with difficult conversations, conflicts or misunderstandings, and are looking for an approach that not only provides sustainable solutions but also strengthens collaboration and workplace relationships.

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CEOs, organisations and HR professionals who want to achieve sustainable cultural change and view connecting communication as a lever to enhance collaboration, trust, impact and connection while solidifying shared results.

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What can you expect from this Connecting Communication training?

In this training, you receive a mix of insights, exercises, and communication tools to strengthen your leadership and impact. You learn to create genuine connection, communicate with empathy and clarity, and lead with a coaching approach grounded in trust and direction. You also learn to handle difficult conversations and conflicts without confrontation and adapt your communication style to others to foster openness and collaboration.

Coaching The Shift’s approach is rooted in organisational coaching: a proven method that enables sustainable behavioral change. In our Nonviolent Communication training, we combine analysis, systemic work, and strategic guidance to break patterns and create space for growth, connection, and coaching leadership.

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Part 1: The Fundamentals of Connecting Communication

  • Understanding the success factors of connecting communication
  • The difference between observation, feeling, need, and request
  • The importance of empathy and self-reflection
  • Practicing empathic listening and self-empathy
  • Integration exercise using your own case
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Part 2: From Talking to Aligning

  • Being present and listening with full attention and all your senses
  • Asking powerful questions
  • Refining your observation skills to truly understand what is happening
  • Managing your own emotions and those of your conversation partner to increase your impact
  • Integration exercise to immediately embed the insights

The Power of – Connecting Communication – in Numbers:

  • Organizations with open and empathetic communication achieve up to 25% higher productivity. Employees also feel more engaged and report up to 12 times more job satisfaction. (Pumble, 2023), (Gallup, 2020).
     
  • Teams that connect effectively perform 14% better and experience lower turnover. Good communication strengthens both results and satisfaction (Gallup, 2020).
     
  • Neuroscientific research shows that empathy and active listening increase trust and collaboration  (Decety & Yoder, 2016). Investing in connecting communication pays off for every organisation.

Your Trainer/Coach with Expertise in 'Building Trust'

At Coaching The Shift, you work with seasoned trainers who are not only ICF-certified (PCC or MCC level) but also masters at quickly building trust with groups and individuals. They provide participants with substantive knowledge while also demonstrating, indirectly, how to create trust in any collaboration. Because our trainers are experienced coaches, they work not only on behavior or competency levels but also on underlying values and beliefs. This way participants learn how to strengthen trust—both in themselves and within their teams, as well as in collaboration with clients and partners.

Magaly De Smet

Magaly is the visionary and driving force behind Coaching The Shift. As the youngest Master Certified Coach ever in Europe, she recognised early on the importance of team coaching and brought it to prominence in the business world. She has trained hundreds of professionals to become certified (team) coaches and remains a leading voice in the sector. Magaly is valued for her ability to make the unspoken discussable and actionable, resulting in deep and lasting change. She has built a team of strong coaches and trainers who embody the DNA of Coaching The Shift. Together, they contribute every day to shifting clients from an ‘I’ to a ‘We’ mindset across diverse sectors.

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Christine Esteingeldoir

Christine supports organisations in improving performance and strengthening relationships within teams. She works as a coach, trainer and facilitator in the fields of leadership and team development. Her approach is rooted in self-awareness and reflection. Christine is an accredited ICF trainer (Level 1 & 2) and works with tools such as Insights Discovery and the Enneagram. She is also a supervisor and peer group facilitator in the training of ICF-certified coaches. She guides teams on themes such as trust, communication and change, and empowers leaders to motivate others and achieve results. Her style is structured, creative and impactful.

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These clients have already joined us

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Clients' Testimony

Charlotte De Reaymaeker, klant van Coaching The Shift

This was the best session so far — thank you!
At first, I was a bit skeptical, but in the end, I learned many important things. This session really makes you confront yourself and your assumptions about others — and about yourself. Everything was very well structured, and you gave us useful tips and tricks for having a constructive conversation. The session was also interactive, but thanks to the trainers (and the fact that it was a smaller group), it never felt uncomfortable.

Charlotte De Raeymaeker
Experienced Senior Tax consultant
Deloitte
4.6
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I found it very instructive to gain more insight into the different communication styles and how you can adapt your approach to your conversation partner. The distinction between the “learner” and “judger” mindset was also very enlightening.

S.Z.
Consultant
Deloitte
4.4
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Het was heel interactief, wat echt verfrissend was—zeker voor een online cursus.

Anoniem
Consultant
Deloitte
4.3
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De opleiding was zeer interactief en er was veel ruimte om mijn eigen cases in te brengen. Ik heb er écht veel aan gehad. Merci!!

Anoniem
Consultant
Deloitte
4.5
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De meest interessante opleiding die ik al gehad heb - helaas virtueel maar ik ga er zeker mee aan de slag.

Anoniem
Consultant
Deloitte
4.6

FAQ

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Discover the answers to our frequently asked questions.