Open Dialogue Training
From Selective Listening to True Understanding
Strong communication forms the backbone of successful teams. Yet in practice, it often proves difficult to truly engage in meaningful conversations. The Open Dialogue training provides employees and leaders with a clear and practical framework to communicate more carefully, consciously and effectively. Expect not superficial tips, but a deep approach that results in constructive collaboration and lasting relationships.
During this program, participants develop the skills to engage in conversations with attention and mutual respect—even in challenging situations. By reflecting on behavioral patterns, interactions and self-awareness, dialogues emerge that connect rather than divide. Open Dialogue is not a technique, but a way of being that fosters workplaces where trust and collaboration are central.
Who is this training intended for?
This Open Dialogue training is ideal for:
What can you expect?
In the Open Dialogue training, you develop the skills to make tensions, misunderstandings and underlying patterns discussable.
In this experiential training, you learn to listen with genuine curiosity, without judgment or an agenda to convince—because that doesn’t work. You learn to ask powerful questions that make the other person feel heard and create a willingness in them to consider your perspective. Through this form of dialogue, space is created for true connection and collaboration, beyond assumptions and fixed positions.
Throughout the training you actively work with your own cases. Theory and practice alternate, with ample space for reflection, experimentation and integration.
Part 1: Foundations of Open Dialogue
- Understanding the success criteria of a good open dialogue
- The power of perceptions and assumptions
- Listening with curiosity, without judgment
- Gaining insight into different communication styles and developing style flexibility
- Integration exercise
Part 2: From Hearing to Truly Understanding
- The art of being present and listening with all your senses
- Powerful questions that get to the core
- Sharpening observation skills
- Using yourself as a tool to increase impact
- Integration exercise
The Power of – Open Dialogue – in Numbers:
- Organisations with a transparent, open communication style see up to 25% higher productivity compared to organisations with poor communication.
Source: pumble.com+1 -
Teams with high engagement (often resulting from open dialogue) achieve on average 14% higher productivity and 23% greater profitability, with 78% less absenteeism and up to 51% lower turnover in stable organisations.
Source: gallup.comEmployees who experience open and honest communication report up to 12× higher job satisfaction than in organisations with poor communication structures.
Your Trainer/Coach with Expertise in Open Dialogue
At Coaching The Shift, you work with seasoned trainers who are not only ICF-certified (PCC or MCC level) but also masters at connecting with others and making courageous topics discussable within groups and individuals. They provide participants with substantive knowledge while also indirectly showing how to create openness in any collaboration. Because our trainers are experienced coaches, they work not only on behavior or competency levels but also on underlying values and beliefs. In this way, participants learn how to conduct constructive open dialogues and elevate collaboration to a higher level.
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Clients' testimony
This was the best session so far — thank you!
At first, I was skeptical, but in the end, I learned many important things. This session really makes you confront yourself and your assumptions about others — and about yourself. Everything was very well structured, and you gave us practical tips and tricks for having a constructive conversation. The session was also interactive, but thanks to the trainers (and the fact that it was a smaller group), it never felt uncomfortable.
We learned different ways of asking questions, such as open questions to start the conversation and probing questions to gain more insight. Thank you for the organization.
I found it very instructive to gain more insight into the different communication styles and how you can adapt your approach to your conversation partner. The difference between the “learner” and “judger” mindset was also very enlightening.
This training was very useful for learning how to communicate effectively. There were many examples and exercises, which made it very practical and concrete
Een heel interactieve sessie, waardoor het makkelijk was om mijn aandacht erbij te houden. Ik vond het deel over de verschillende energieën erg leuk. Bedankt voor deze boeiende dag!
Magaly has provided me with many valuable insights during the “Communication with Impact” training.
She equipped me with a range of tools that I can apply at any time and in many situations — both professionally and personally.
Her approach, energy, and dynamism are truly inspiring, and I can wholeheartedly recommend her to everyone.
Magaly is a dynamic personality with extensive expertise.
She delivers her training sessions in such a way that she does not only captivate people from start to finish but also truly helps them integrate the desired techniques into their personal or professional lives.
Attending one of Magaly’s trainings is an ideal investment in the further development of your organization or your personal skills.
FAQ
Still have questions about our Open Dialogue training?
Find the answers to frequently asked questions.